Privacy Policy

Japan Connection is a Japan based procurement and trade execution office. We act as a local representative for importers, traders, distributors and manufacturers who source industrial machinery, spare parts and finished goods from Japan. For privacy inquiries, contact us at info@japan-connection.com.

• Contact details you submit through our forms or email, including name, company, country and email address.
• Project information you share, such as equipment specifications, target suppliers, budget ranges and timelines.
• Optional questionnaire answers, which you provide voluntarily to help us prepare a sharper proposal.
• Basic technical data such as browser type and pages visited, collected through standard server logs.

• To respond to your procurement request and prepare a quotation or proposal.
• To verify suppliers, coordinate inspections, and manage export and shipping logistics on your behalf.
• To send transactional emails such as confirmations and project updates.
• To maintain internal records of inquiries and project history for service continuity.

We do not use your information for marketing newsletters, and we do not sell or rent your data to third parties.

Our contact form includes an optional set of questions about your role, budget, target brands, timeline and similar topics. Answering these questions is entirely voluntary. You may submit your request without answering any of them. Answers you provide are used only to tailor our response to your needs.

We share information only as needed to execute your project, for example with the specific Japanese supplier you ask us to engage, with an inspector we assign to a factory visit, or with a freight forwarder you have approved. We do not share your data for advertising or analytics purposes.

We use trusted operational tools to run our website and communications, including:

• Email delivery providers for confirmations and notifications.
• Hosting and analytics providers for our website infrastructure.
• Standard office and accounting software for project administration.

These providers process information only on our instructions and are bound by their own confidentiality and security obligations.

We retain inquiry and project records for as long as needed to provide our services and to meet legal, accounting and tax obligations under Japanese law. You may request deletion of your personal data at any time by contacting us.

We apply reasonable technical and organizational measures to protect your data, including encrypted transport for our website, restricted access to internal records and secure storage of communications. No system can guarantee absolute security, and we encourage you to share sensitive commercial information through channels we agree upon in writing.

You may at any time ask us to:

• Confirm what personal data we hold about you.
• Correct inaccurate information.
• Delete your data, where we are not required to keep it by law.
• Stop using your data for further communication.

Send requests to info@japan-connection.com. We respond within a reasonable timeframe, typically within one business week.

Our website uses essential cookies required for the site to function and basic analytics cookies to understand traffic patterns. We do not use advertising or cross-site tracking cookies.

Our office is based in Japan. When you contact us from another country, your data is transferred to and processed in Japan and in countries where our service providers operate. We take steps to ensure your data continues to be protected wherever it is processed.

Our services are intended for businesses and professionals. We do not knowingly collect personal data from children.

We may update this policy from time to time. When we make material changes, we will update the date at the top of this page. Continued use of our website after an update means you accept the revised policy.

For any privacy question or request, write to info@japan-connection.com.